Q: What is MHW?
A: MHW is a private, not-for-profit corporation which provides intergrated health services for children, youth and adults.
Q: What is Integrated Care?
A: MHW believes in a type of holistic care called Integrated Care. This bio-psychosocial approach to health care addresses the whole person by integrating behavioral services into primary care. By combining the best traditions of primary care (adult, family practice, pediatric) and mental health services the integrated health care team is able to treat the whole person – mind and body so all patient needs are met. Behavioral health professionals work closely with medical providers and are involved in on-site and timely assessment, brief intervention and consultation with patients. Services include education, behavioral management and treatment for mental health disorders. After meeting with a physician or nurse, a behavioral health professional may assess and treat patients with behavioral concerns and work with the medical provider regarding referral questions and follow-up.
Q: Where are your offices located?
A. Click here to check out our site list.
Q. Do you accept insurance?
A. Yes, we accept most types of insurance for adults and children.
Q. What are MHW particular areas of specialty?
A. Our particular areas of expertise are in offering culturally responsive treatment and support to:
- Persons with severe mental illnesses (for example, schizophrenia, bi-polar disorder, chronic depression)
- Children with a severe emotional disturbance and their families or caregivers
- Persons using/abusing alcohol and drugs
Q. Where do I start if I think I or someone I know might need the services of MHW?
A. Start with a call to the MHW facility location in your community. This is the doorway to MHW and the network of available resources within our geographical serviced areas. Services include telephone screenings, referrals and appointment scheduling.
Q. Is MHW licensed? Is it accredited?
A. The Arizona Office of Behavioral Health Licensure (OBHL) licenses MHW as a behavioral health care provider. Our clinical staff, such as psychiatrists, nurses, and behavioral health professionals which include: clinical social workers, professional counselors, marriage and family therapists and independent substance abuse counselors are also licensed by the state.
Since 2008, the Commission on Accreditation of Rehabilitation Facilities has accredited MHW. CARF International is an independent, nonprofit accreditor of health and human services.
MHW is also a member of the National Council for Community Behavioral Health (NCCBH).
Q. What areas does MHW serve in Arizona?
A. MHW provides outpatient behavioral health services and integrated health services to adults, youth and children in 8 communities throughout Arizona. These communities are located in four counties that include: Pinal, Maricopa, Yuma and La Paz. The communities where we provide services are: Apache Junction (integrated healthcare), East Mesa, Queen Creek, Oracle, San Manuel, Kearney, Superior and Yuma.
MHW provides inpatient psychiatric services in Apache Junction and Yuma.
Q. Can I get member handbook for Cenpatico or Magellan?
A. Yes, as a convienience to our clients we have provided a link to each of their member hanbooks. Be sure to check with us to make sure you have the current handbook and revisions. Click on one of the following links to download the handbook:
Q. How do I get an intake for services and what do I need to bring with me?
A. To get a same day appointment for an intake you need to call MHW at 480.983.0065 by 8 am. Please bring birth certificates for any children, a photo ID for adults as well as any insurance information you have. You will need to arrive 45 minutes BEFORE your scheduled intake appointment so there is time to finish the paperwork needed to start service for you. On the day of your appointment simply go to the front desk located in our lobby and check with the Customer Service staff.
Q. How do I file a complaint of grievance if I need to?
A. While we hope you never have to file a complaint or grievance, if you do there are a few options.
- Call the MHW compliment/complaint line at 866.587.7847
- Ask your clinician to help as needed and they will help you through the process
- Call the appropriate RBHA, Cenpatico at 866.495.6738 or Magellan at 800.564.5465
- Call the Arizona Department of Health Services at 602.542.1000
- If you are and SMI client you can file a grievance and your case manager can help you through that process