Mountain Health & Wellness

FAQ

Q: What is MHW?

A: MHW is a private, not-for-profit corporation which provides intergrated health services for children, youth and adults.  MHW is also designated a Federally Qualified Health Center.

Q: What is Integrated Care?

A: MHW believes in a type of holistic care called Integrated Care. This bio-psychosocial approach to health care addresses the whole person by integrating behavioral services into primary care. By combining the best traditions of primary care (adult, family practice, pediatric) and mental health services the integrated health care team is able to treat the whole person – mind and body so all patient needs are met. Behavioral health professionals work closely with medical providers and are involved in on-site and timely assessment, brief intervention and consultation with patients. Services include education, behavioral management and treatment for mental health disorders. After meeting with a physician or nurse, a behavioral health professional may assess and treat patients with behavioral concerns and work with the medical provider regarding referral questions and follow-up.

Q: Where are your offices located?

A. Click here to check out our site list.

Q. Do you accept insurance?

A. Yes, we accept most types of insurance for adults and children.

Q. What are MHW particular areas of specialty?

A. Our particular areas of expertise are in offering culturally responsive treatment and support to:

  • Persons with severe mental illnesses (for example, schizophrenia, bi-polar disorder, chronic depression)
  • Children with a severe emotional disturbance and their families or caregivers
  • Persons using/abusing alcohol and drugs
  • Family medicine for adults & children

Q. Where do I start if I think I or someone I know might need the services of MHW?

A. Start with a call to the MHW facility location in your community. This is the doorway to MHW and the network of available resources within our geographical serviced areas. Services include telephone screenings, referrals and appointment scheduling.  Our phone number is (480) 983-0065.

Q. Is MHW licensed? Is it accredited?

A. The Arizona Office of Behavioral Health Licensure (OBHL) licenses MHW as a behavioral health care provider. Our clinical staff, such as psychiatrists, nurses, and behavioral health professionals which include: clinical social workers, professional counselors, marriage and family therapists and independent substance abuse counselors are also licensed by the state.

Since 2008, the Commission on Accreditation of Rehabilitation Facilities has accredited MHW. CARF International is an independent, nonprofit accreditor of health and human services.

Q. What areas does MHW serve in Arizona?

A. MHW provides outpatient behavioral health services and integrated health services to adults, youth and children in 8 communities throughout Arizona. These communities are located in four counties that include: Pinal, Maricopa, Yuma and La Paz. The communities where we provide services are: Apache Junction (integrated healthcare), East Mesa, Queen Creek, Oracle, San Manuel, Kearney, Superior and Yuma.

MHW provides inpatient psychiatric services in Apache Junction and Yuma.

Q.  Can I get member handbook for Cenpatico or Mercy Maricopa Integrated Care?

A. Yes, as a convienience to our clients we have provided a link to each of their member hanbooks.  Be sure to check with us to make sure you have the current handbook and revisions.  Click on one of the following links to download the handbook:

Mercy Maricopa Integrated Care (English)      Mercy Maricopa Integrated Care (Spanish)     Cenpatico (English)     Cenpatico (Spanish)

Q. How do I get an intake for services and what do I need to bring with me?

A. To get an appointment for an intake you need to call MHW at (480) 983-0065.  Please bring birth certificates for any children, a photo ID for adults as well as any insurance information you have.  You will need to arrive 45 minutes BEFORE your scheduled intake appointment so there is time to finish the paperwork needed to start service for you.  On the day of your appointment simply go to the front desk located in our lobby and check with the Customer Service staff.

Q. How do I file a complaint of grievance if I need to?

A. While we hope you never have to file a complaint or grievance, if you do there are a few options.

  • Call the MHW compliment/complaint line at 866.587.7847
  • Ask your clinician to help as needed and they will help you through the process
  • Call the appropriate RBHA, Cenpatico at 866.495.6738 or Mercy Maricopa Integrated Care at 602.586.1841
  • Call the Arizona Department of Health Services at 602.542.1000
  • If you are and SMI client you can file a grievance and your case manager can help you through that process

Q. What if I need interpreter services?

A. Please click here to visit the website for A Foreign Language Service.

Search MHW

-- In Crisis? Call Nursewise at 800 783 5386 or CRN at 602 222 9444
-- Reach us at 480 983 0065
-- General Information Contact Email MHW (note: general information only, no appointments)
-- Do you have a complaint? Call us, we'll fix it 866 587 7847
Or find us at any of Our Locations

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NOTICE OF PRIVACY PRACTICES
AVISO DE PRACTICAS DE CONFIDENCIALDAD
 
MHW  uses the National 711 service for people with speech or hearing disabilities.  To contact MHW using the service, dial 711 and ask the operator to be connected to 480.983.0065.  The 711 operator will serve as a link between the caller and MHW. For additional information on this service click here.